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“I engaged Karen Cole at RIAA Barker Gillette to support me through a grievance process and help me navigate discussions with my employer. From the outset, Karen provided clear, pragmatic advice and took the time to explain my options, ensuring I felt informed at every stage. Karen’s expertise, professionalism and attention to detail were invaluable in helping me achieve a successful outcome. Communication was consistently prompt and clear, and I always felt that my interests were being carefully considered. I would not hesitate to recommend Karen to anyone seeking employment law support.”