CN, March 2024
“Charlotte was great and very on top of things.”
“Charlotte was great and very on top of things.”
“Good service.”
“We dealt with Charlotte who came from the London office to meet us at your Borehamwood office. I have to say that firstly, she was charming and professional. She fully explained the situation regarding wills, power of attorney and other situations that we should consider. Her attention to detail was flawless and her communication was excellent. On our second meeting, she again explained everything and helped us together with making sure that we were aware of what to do. I would fully recommend her to any of our friends.”
“I was very pleased with the service I received. Both written and face-to-face contact was courteous, efficient, and highly professional.”
“Charlotte was efficient polite and helpful.”
“Professional and helpful service, approachable, and issues explained well.”
“Charlotte (and James McMullan) dealt with our Wills and POAs very efficiently and diligently. Everything was explained clearly and actioned without delay. Good job!”
“The setting for my discussions with RIAA Barker Gillette (RIAABG) arose from a natural progression of their assistance in the preparation of my Will, Probate requirements, Property Title Transfer and finally to the preparation of my Powers of Attorney for property & finance & health & welfare. I wanted a solicitor who was willing to work alongside my brother and my 2 children and to freely share all discussions with them, and I was made to feel comfortable that RIAABG would meet this role at all times.
I valued that RIAABG encouraged communication by phone, e-mail and face-to-face for the final sign-off of documents. At all times, the lead solicitor could be contacted easily. Indeed, the entire task of the LPA’s was made to look simple as it was noted that background preparation was always meticulously carried out to make the discussions very focused and to minimize any recycle of discussions. The explanations were important for me as I wanted to understand the significance of the legal language used without receiving a lecture and I got the confidence these documents would be completed correctly and in accordance with my wishes.
At all times, the communication was received within 2 days on pending issues with an explanation on the options to consider or suggestions to move forward whilst maintaining my wishes. The briefings were always clear, and we felt comfortable asking simple questions. The explanation of the role of the Office of the Public Guardian and the role of my appointed Attorneys were valuable when discussed as a group with our solicitor to fully understand the reasons and consequences of selected options.
So I must thank our solicitor for the politeness and responsiveness showed to us and the informed professional views we received at all times. We were made to feel welcome. Thank you.”