{"id":8815,"date":"2020-12-21T10:58:40","date_gmt":"2020-12-21T10:58:40","guid":{"rendered":"https:\/\/www.riaabarkergillette.com\/uk\/?p=8815"},"modified":"2024-11-19T17:33:44","modified_gmt":"2024-11-19T17:33:44","slug":"susan-humbles-article-head-over-heart-features-in-the-solicitors-journal","status":"publish","type":"post","link":"https:\/\/www.riaabarkergillette.com\/uk\/susan-humbles-article-head-over-heart-features-in-the-solicitors-journal\/","title":{"rendered":"Susan Humble’s article “Head over Heart” features in the Solicitors Journal"},"content":{"rendered":"\n

Head over Heart<\/h4>\n\n\n\n
\n

Eleanor Roosevelt once said \u2018To handle yourself, use your head; to handle others, use your heart<\/em>\u2019. Law firm leaders use their heads when tackling the challenges of generating income and targets set when COVID was a twinkle in a bat\u2019s eye. It\u2019s unfair and short-sighted not to use the heart when handling juniors responsible for achieving those targets.<\/p>\n\n\n\n

Body language is difficult to interpret on Zoom. Being \u2018on-screen\u2019 creates a disconnect. Wellbeing is hard to read when we are busy in the office. Herculean effort is required to identify issues when busy working remotely. This poses a regulatory and reputational risk for supervisors. Mistakes lead to cover-ups, and cover-ups lead to the prosecution of the employee and, potentially, the firm.<\/p>\n\n\n\n

The Divisional Court\u2019s decision in SRA v James & Others<\/a> highlights the issues arising when junior solicitors are unsupported and supervision lacks sensitivity. In James, the firm\u2019s culture was described by Lord Justice Flaux as \u2018toxic and uncaring\u2019. This is not how we want our firms to be remembered post-COVID.<\/p>\n<\/blockquote>\n\n\n\n

To read Susan’s full article, subscribe to the Solicitors Journal here<\/a>.<\/strong><\/p>\n\n\n\n

Susan Humble<\/a> is a regulatory partner at RIAA Barker Gillette with an acute understanding of regulators and disciplinary boards. Susan helps professionals to pre-empt regulatory intervention and to navigate investigations. Speak to Susan today.<\/h4>\n\n\n\n

Note: This is not legal advice; it provides information of general interest about current legal issues.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

It is time to use the heart when managing junior staff says regulatory specialist, Susan Humble. <\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[9],"tags":[14],"class_list":["post-8815","post","type-post","status-publish","format-standard","hentry","category-news-story","tag-regulatory-serious-fraud-and-business-crime"],"acf":[],"yoast_head":"\nHead over heart | RIAA Barker Gillette UK<\/title>\n<meta name=\"description\" content=\"It is time to use the heart when managing junior staff says regulatory specialist, Susan Humble at RIAA Barker Gillette\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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