{"id":16869,"date":"2023-07-12T09:04:40","date_gmt":"2023-07-12T09:04:40","guid":{"rendered":"https:\/\/riaabarkergillette.com\/uk\/?page_id=16869"},"modified":"2025-10-09T20:30:43","modified_gmt":"2025-10-09T20:30:43","slug":"client-care-and-quality-policies","status":"publish","type":"page","link":"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/","title":{"rendered":"Client care and quality policies"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-client-care-policy\">Client care policy<\/h3>\n\n\n\n<p>Client care is the combination of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>providing the service you, the client, wish to receive; and<\/li>\n\n\n\n<li>providing the best advice and service in a way that satisfies your objectives.<\/li>\n<\/ul>\n\n\n\n<p>We aim to provide a high-quality, professional service to all of our clients:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>of the highest technical standard, thorough and accurate;<\/li>\n\n\n\n<li>in a manner which is efficient and properly organised, and managed;<\/li>\n\n\n\n<li>which is personal at its point of delivery;<\/li>\n\n\n\n<li>which responds to your needs and instructions.<\/li>\n<\/ul>\n\n\n\n<p>We aim to keep you fully informed and up to date with all material events relevant to your matter.<\/p>\n\n\n\n<p>We aim to provide our services to you at a competitive market rate, representing good value for money and proportionate to the subject matter of our instruction and, where we are not working on a fixed fee, to keep you up to date on fees and expenses.<\/p>\n\n\n\n<p>This policy applies to all of our Legal Staff and Administrative Staff.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quality policy<\/h3>\n\n\n\n<p>We aim to provide a quality legal service to a broad range of clients at commercial rates.<\/p>\n\n\n\n<p>The Firm has adopted the above Client Care Policy.<\/p>\n\n\n\n<p>This Quality Policy is reflective of the LawNet Quality Standard. We recognise the need for and advantages to ongoing review and improvement of the effectiveness of our Quality Management Systems.<\/p>\n\n\n\n<p>In pursuance of its objective to provide a quality legal service, the Quality Partner shall report at each Partnership meeting on the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>any complaints or claims which may have been received or intimated;<\/li>\n\n\n\n<li>file reviews which have been undertaken;<\/li>\n\n\n\n<li>client feedback received; and<\/li>\n\n\n\n<li>results of any internal or external audits.<\/li>\n<\/ol>\n\n\n\n<p>The purpose of the above reports is for the partners to draw conclusions, identify weaknesses, and, where possible, consider corrective action.<\/p>\n\n\n\n<p>The reviews will build into a record, enabling us to compare performance between previous periods in previous years to monitor whether continued improvement is occurring.<\/p>\n\n\n\n<p>The partners will either make strategic decisions or delegate them to the Management Committee, with any procedural measures passing to the Managing Partner for implementation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Client care policy Client care is the combination of the following: We aim to provide a high-quality, professional service to all of our clients: We aim to keep you fully informed and up to date with all material events relevant to your matter. We aim to provide our services to you at a competitive market [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-16869","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Client care and quality policies | RIAA Barker Gillette (UK)<\/title>\n<meta name=\"description\" content=\"At RIAA Barker Gillette (UK) we aim to provide a high-quality, professional legal service to a broad range of clients at commercial rates.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client care and quality policies\" \/>\n<meta property=\"og:description\" content=\"At RIAA Barker Gillette (UK) we aim to provide a high-quality, professional legal service to a broad range of clients at commercial rates.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/\" \/>\n<meta property=\"og:site_name\" content=\"RIAA Barker Gillette\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RIAABGUK\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-09T20:30:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.riaabarkergillette.com\/uk\/assets\/uploads\/2023\/05\/RBG.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@riaa_bg_uk\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"ItemPage\"],\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/client-care-and-quality-policies\\\/\",\"url\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/client-care-and-quality-policies\\\/\",\"name\":\"Client care and quality policies | RIAA Barker Gillette (UK)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/#website\"},\"datePublished\":\"2023-07-12T09:04:40+00:00\",\"dateModified\":\"2025-10-09T20:30:43+00:00\",\"description\":\"At RIAA Barker Gillette (UK) we aim to provide a high-quality, professional legal service to a broad range of clients at commercial rates.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/client-care-and-quality-policies\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/client-care-and-quality-policies\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/client-care-and-quality-policies\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Client care and quality policies\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/#website\",\"url\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/\",\"name\":\"RIAA Barker Gillette (UK)\",\"description\":\"Deeper insight makes us a valuable asset\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/#organization\"},\"alternateName\":\"RIAA Barker Gillette (UK) LLP\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/#organization\",\"name\":\"RIAA Barker Gillette UK\",\"alternateName\":\"RIAA Barker Gillette (UK) LLP\",\"url\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/assets\\\/uploads\\\/2016\\\/09\\\/eSignature-RBG-Logo.png\",\"contentUrl\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/assets\\\/uploads\\\/2016\\\/09\\\/eSignature-RBG-Logo.png\",\"width\":85,\"height\":72,\"caption\":\"RIAA Barker Gillette UK\"},\"image\":{\"@id\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/RIAABGUK\\\/\",\"https:\\\/\\\/x.com\\\/riaa_bg_uk\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/riaa_bg_uk\"],\"foundingDate\":\"1982-01-01\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"},\"actionableFeedbackPolicy\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/client-reviews\\\/\",\"diversityStaffingReport\":\"https:\\\/\\\/www.riaabarkergillette.com\\\/uk\\\/diversity-and-equality\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Client care and quality policies | RIAA Barker Gillette (UK)","description":"At RIAA Barker Gillette (UK) we aim to provide a high-quality, professional legal service to a broad range of clients at commercial rates.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/","og_locale":"en_US","og_type":"article","og_title":"Client care and quality policies","og_description":"At RIAA Barker Gillette (UK) we aim to provide a high-quality, professional legal service to a broad range of clients at commercial rates.","og_url":"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/","og_site_name":"RIAA Barker Gillette","article_publisher":"https:\/\/www.facebook.com\/RIAABGUK\/","article_modified_time":"2025-10-09T20:30:43+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.riaabarkergillette.com\/uk\/assets\/uploads\/2023\/05\/RBG.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@riaa_bg_uk","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","ItemPage"],"@id":"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/","url":"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/","name":"Client care and quality policies | RIAA Barker Gillette (UK)","isPartOf":{"@id":"https:\/\/www.riaabarkergillette.com\/uk\/#website"},"datePublished":"2023-07-12T09:04:40+00:00","dateModified":"2025-10-09T20:30:43+00:00","description":"At RIAA Barker Gillette (UK) we aim to provide a high-quality, professional legal service to a broad range of clients at commercial rates.","breadcrumb":{"@id":"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.riaabarkergillette.com\/uk\/client-care-and-quality-policies\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.riaabarkergillette.com\/uk\/"},{"@type":"ListItem","position":2,"name":"Client care and quality policies"}]},{"@type":"WebSite","@id":"https:\/\/www.riaabarkergillette.com\/uk\/#website","url":"https:\/\/www.riaabarkergillette.com\/uk\/","name":"RIAA Barker Gillette (UK)","description":"Deeper insight makes us a valuable asset","publisher":{"@id":"https:\/\/www.riaabarkergillette.com\/uk\/#organization"},"alternateName":"RIAA Barker Gillette (UK) LLP","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.riaabarkergillette.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.riaabarkergillette.com\/uk\/#organization","name":"RIAA Barker Gillette UK","alternateName":"RIAA Barker Gillette (UK) LLP","url":"https:\/\/www.riaabarkergillette.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.riaabarkergillette.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.riaabarkergillette.com\/uk\/assets\/uploads\/2016\/09\/eSignature-RBG-Logo.png","contentUrl":"https:\/\/www.riaabarkergillette.com\/uk\/assets\/uploads\/2016\/09\/eSignature-RBG-Logo.png","width":85,"height":72,"caption":"RIAA Barker Gillette UK"},"image":{"@id":"https:\/\/www.riaabarkergillette.com\/uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RIAABGUK\/","https:\/\/x.com\/riaa_bg_uk","https:\/\/www.linkedin.com\/company\/riaa_bg_uk"],"foundingDate":"1982-01-01","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"},"actionableFeedbackPolicy":"https:\/\/www.riaabarkergillette.com\/uk\/client-reviews\/","diversityStaffingReport":"https:\/\/www.riaabarkergillette.com\/uk\/diversity-and-equality\/"}]}},"_links":{"self":[{"href":"https:\/\/www.riaabarkergillette.com\/uk\/wp-json\/wp\/v2\/pages\/16869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.riaabarkergillette.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.riaabarkergillette.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.riaabarkergillette.com\/uk\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.riaabarkergillette.com\/uk\/wp-json\/wp\/v2\/comments?post=16869"}],"version-history":[{"count":4,"href":"https:\/\/www.riaabarkergillette.com\/uk\/wp-json\/wp\/v2\/pages\/16869\/revisions"}],"predecessor-version":[{"id":23169,"href":"https:\/\/www.riaabarkergillette.com\/uk\/wp-json\/wp\/v2\/pages\/16869\/revisions\/23169"}],"wp:attachment":[{"href":"https:\/\/www.riaabarkergillette.com\/uk\/wp-json\/wp\/v2\/media?parent=16869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}